SHIPPING & RETURNS

WHAT ARE THE SHIPPING COSTS?

Within the province of Québec: Flat rate of $10 for parcels weighing up to 5kg, and $20 for parcels weighing between 5 and 20 kg.

All Canadian provinces (excluding Québec): Flat rate of $30.

All Canadian provinces (including Québec): Free delivery on all orders of $200 and more.

To France : $55 CAD.

To the United States: $40 CAD.

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I’D LIKE TO AVOID SHIPPING CHARGES. CAN I PICK THE ITEM UP AT THE STORE?

Yes. At checkout, please select “Store pickup”.

Please note that we do not send a confirmation that your order is ready. You can stop by the store any time after placing your online order.

You have 7 days to come by the store to pick up your item or return it for a full refund. After 7 days, there can be no refund or store credit.

  • Tuesday to Friday: 11am – 7pm
  • Saturday and Sunday: 11am – 5pm
  • Monday: CLOSED

Our store is located at 262 rue Beaubien Est in Montréal, Québec.

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NEW

Returns are allowed for online purchases of $40 or more. Items priced $0 to $39 are final sale. 

Final sale = no returns, no refunds.

Returns must be made within 7 days of receiving the item. It must absolutely be unworn. Footwear and luxury items must be in the same condition as when sold (for example, shoes may be tried on but they cannot be worn).

We will reimburse the full amount of the sale (excluding shipping costs).

All items purchased in the store are final sale.

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WHO COVERS THE COST OF SHIPPING FOR RETURNS?

The customer is responsible for shipping costs when returning an item.

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I’D LIKE TO AVOID SHIPPING CHARGES WHEN RETURNING MY ONLINE PURCHASE. CAN I RETURN IT TO THE STORE?

Yes, absolutely, you can come to the store anytime during regular business hours.

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HOW LONG DOES IT TAKE TO SHIP?

We try our best to process orders within 3 to 4 business days. In peak periods or during holidays, it may take a few extra days.

Since we are closed on Mondays, orders placed on the weekend are not processed until Tuesday.

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WHAT DOES “FINAL SALE” MEAN?

Any item marked final sale (whether from price reduction or part of a promotion) cannot be returned or refunded. Please note that even if the item is sent back to us by mail, there can be no refund.


If you have any questions regarding returns, please send us an email at: questions@deuxiemeedition.com